Our Management

	John C. Markey, CBSE Vice President/CEO j.markey@abmservice.com extension #212		Linda Deming, RBSM Director of Operations ldeming@abmservice.com extension #223
	Kathy Osterhout, RBSM Operations Manager kosterhout@abmservice.com extension #216		Jane Waugh Business Development Coordinator jwaugh@abmservice.com extension #222
	Jeff Spooner Special Projects Supervisor jspooner@abmservice.com extension 215		Tom Gould Special Projects Supervisor tom@abmservice.com extension 221
	Jenifer Favara Area Supervisor jen@abmservice.com extension #220		Kelly Bailey Area Supervisor kb@abmservice.com extension #218
	Sue Berg Quality Assurance Supervisor sue@abmservice.com extension #222

John Markey, CBSE, has served two three-year terms on the Building Service Contractors Association International (BSCAI) Board of Directors, and has worked on numerous BSCAI committees and chairing many. John earned his Registered Building Service Manager (RBSM) designation in 1980, Certified Building Service Executive (CBSE) in 1983 and has continued to meet the requirements to maintain the CBSE designation. He has also served as a Director for the following organizations: Small Business Association of Michigan (SBAM); Positive Results In a Downtown Environment (PRIDE); and Downtown Saginaw Association (DSA). John is one of the founders of the Affiliated Building Services Contractors of Michigan (ABSCM).

Our decentralized operations department ensures superior service wherever your facilities are located within our service area. Linda Deming, RSBM, our Director of Operations, has twenty years of industry experience. She has been with our firm for over fifteen years. Linda maintains regular customer contact on a monthly, weekly or daily basis, as client requirements dictate.

Kathy Osterhout, RBSM, holds our Operations Manager position, and has ten years of extensive real-world experience in the industry. Kathy has held her current position for seven years. Our eight Area Supervisors, Project Supervisors, and Site Supervisors report to Kathy on a daily basis to address all updates/changes at our client’s facilities.

Both Linda and Kathy have earned the distinction of Registered Building Service Manager (RBSM) from the Building Service Contractors Association International (BSCAI).

Jeff Spooner, the newest addition to our operations team, has worked for our firm since 2005 in the Special Projects Department. He oversees the carpet cleaning and fabric maintenance staff as the Special Project Supervisor. He is a Certified Carpet Cleaning Technician, a designation from the Institute of inspection Cleaning and Restoration (IICR).

Jane Waugh, is our Business Development Coordinator and is newest addition to our sales team. She has extensive experience in creating and maintaining customer relations in the industrial and manufacturing industry.

Jane’s major responsibility is to listen and take note of what prospective clients require from their service contractor, tour the facility to accurately measure and assess the cleaning areas, then translate that data by work loading the information into a cohesive cleaning program that is within the prospects’ maintenance budget.